Three (3) working days (excluding public holidays) are required to process your orders.
All online orders for YOLO Meal Plan and schedule delivery date submitted after 12.00pm on Mondays through Friday will be processed on the next working day.
YOLO Meal Plan orders and schedule delivery date submitted after 12.00pm on Friday will have the following Tuesday as the earliest delivery date available.
Once you place your order for your YoloPlans, you will receive two emails:
Order Notification
Delivery Dates (it can sometimes land in your spam) to fill out your order dates if you opted for any orders spanning 10 or more days.
All our meals are ready to be consumed and we recommend reheating the food (other than salads) for 2-3 minutes depending on your preference.
All online orders are processed on YoloFoods.my & YoloFoods.sg
If you have kept your product chilled, you can warm it up with a pan/oven/microwave for a duration of 3 minutes. If your product is frozen, we recommend warming it up for 8-10 minutes.
Yes, we do for Fresh Meal Plans only but with limitation. We can accept the following requests:
• No Beef • No Lamb • No Spicy Food • No Seafood (Fish, Prawns, Squids)
Notes: • Please take note that certain ingredients are integral to the dish and we are unable to remove them such as onion and garlic. • Please take note that we are not able to cater towards Gluten-Free dietary options in our Meals. • In order to meet your dietary requirements, your meal may be replaced with another meal which may not be on the day’s menu. The replacement will be subject to availability. • We are unable to accommodate the exclusion of chicken from meals in which it serves as the foundational component. Alternatively, we can offer the option of replacing the entire meal with a suitable alternative.
* Deliveries will exclusively occur on weekdays, excluding public holidays and weekends, and will be scheduled between the hours of 8:00 am to 1:00 pm or 2:00 pm to 6:00 pm. 1. Please note that we DO NOT deliver to following areas: • All Airports • Military Camps/ Air Bases • Prisons • Offshore islands • All special pass-protected areas • Shipyards/ Shipping Ports * Should you be based in such areas, kindly set your delivery address to a Residential / Commercial area instead to prevent any issues with delivery. 1.1. These are the area that we generally deliver to: • Kuala Lumpur • Petaling Jaya • Subang Jaya • Shah Alam • Puncak Alam • Klang • Putrajaya • Cyberjaya • Puchong • Seri Kembangan • Balakong • Serdang • Ampang Jaya • Cheras 9 Miles • Batu Caves • Sungai Buloh • Bangi • Kajang * For locations outside of Klang Valley, there will be an additional 1-2 days for delivery from the selected delivery date. 2. In the event that your pre-selected delivery dates coincide with days on which no deliveries can be made, we will reach out to you to discuss alternative delivery options. 3. When will the food be delivered?
3.1 Fresh Meal Plans (YoloPlan) - Daily delivery, you may schedule your meals on Weekday (except Public Holidays & weekends) and select your delivery timeslot
• FULL-DAY Meal Plans: You will receive your food anytime between 8.00am - 1.00pm or 2.00pm - 6.00pm (depending on your delivery time selection) at the address you provided. • HALF DAY Meal Plans: For Lunch orders, you will receive your food every morning between 8.00am- 1.00pm at the address you provided. For Dinner orders, you will receive your food between 2.00pm- 6.00pm at the address you provided. 3.2 Full Menu (YoloMeal) - One time delivery
• You will receive your food anytime between 8.00am - 1.00pm OR 2.00pm - 6.00pm (depending on your delivery time selection) at the address you provided. 4. Can I request for a specific delivery time?
4.1 No. We cannot commit to a specific delivery time requests. You may select your preferred delivery time slot of either anytime between 8.00am to 1.00pm or 2.00pm to 6.00pm. 5. Can I change my delivery date / address / delivery time slot?
5.1 Yes, you can. Please notify us either via email, WhatsApp or Contact Form at least 2 (two) working days before your delivery date and before the cut off time of 12.00pm.
5.2 Strictly no changes are allowed after the cut off time and NO REFUNDS will be given for any cancellations or changes after the cut off time. 6. Delivery charges
6.1 YoloPlan (Fresh Meal Plans) - Delivery fees are already included in the MealPlan charges
6.2 Full Menu (YoloMeal) - Delivery fees will be waived for orders above RM100 (Klang Valley), and above RM350 (Other States), (excluding discount, shipping fee & tax). Please select Free Shipping if eligible for the waiver.
In our continuous efforts to accommodate your dietary needs to the best of our ability, we kindly request your understanding as we regretfully cannot fulfill the following requests:
• All-Vegan YoloPlan (Fresh Meal Plans). As of now, we only have a Vegetarian option. • Gluten-Free • No Onion / Garlic / Ginger • Removal of multiple food ingredients you cannot consume. • Customise plans based on your macros, or multiple foods you do not want to eat.
• Our Customer Services are ready to be with you on Mondays through Fridays between 9.00am – 6.00pm, excluding public holidays
• Any emails, enquiries and requests received outside of these working hours will receive a response within the next business day.
• Please direct all inquiries or requests through our dedicated Customer Service channels, including phone, email, WhatsApp, Facebook Messenger and Instagram.
Our menu is meticulously curated on a biweekly basis, exclusively tailored for YoloPlans (Fresh Meal Plans) only.
Unfortunately, we are unable to accommodate customized orders for YoloPlans (Fresh Meal Plans) tailored to specific macro requirements or requests for exclusion of multiple food items. The menu for these plans is set and cannot be altered.
Any potential customizations will be limited exclusively to dietary restrictions. This applies to YoloPlan (Fresh Meal Plans) only.
For YoloMeals (Full Menu) please check with our Customer Experience Team if you have any dietary restrictions to see if we can accommodate the request.
Our Customer Services are ready to be with you on Mondays through Fridays between 9.00am – 6.00pm.
Any emails / inquiries outside of these hours will receive a response within two business days.
We are closed on public holidays and weekends. No deliveries will be made during these times.
All other enquiries should be channeled through our Customer Services either via email, our web chatbox, Facebook Messenger or Instagram. Our outlets will not be able to assist your queries as all the information required to address your concerns are online.
Refunds are subject to approval by the management in YoloFoods Sdn Bhd. We reserved the right to reject any refund with appropriate reasons.
Our policy lasts 3 working days. If you are requesting to cancel your order that is being processed, you must contact us before 3 working days or we will not accept any change or cancellations after the 3 working days period.
Prior change and cancellations are at our discretion and a refund of any cancelled order will be transferred back to your credit card that was used to place the order.
Aside from our existing Fresh Meal Plan (YoloPlan) options, we currently do not have any plans that fit other dietary requirements but we will keep those in mind for our future plans. Subscribe to our newsletter to get updates on new menus or plans that may suit your lifestyle.
We are currently in the process of obtaining our Halal certification. Though we are in the process of completing our Halal certification, rest assured that our food handling, preparations and ingredients are well within the Halal guidelines. Our management recognizes the importance of Halal, not just for religious reasons, but also from a food safety perspective. Therefore, we strive to provide the best quality and assurance to our customers through these certifications.
1.1 Once you have placed your YoloMeals order, you will receive an Order Confirmation Email (Invoice) included with all the details about your order.
1.2 If you did not receive an order confirmation email, please reach out to us via call, email, our contact form or WhatsApp. We will check on the order status and advise you accordingly.
1.3 If you have purchased a YoloMeal, it will be a One-Time delivery only. Kindly ensure you have sufficient space to store your meals.
*Please note that the order confirmation email may sometimes end up in your spam/junk folder, do check it before contacting us!
2.1 A processing time of two (2) business days (excluding weekends and public holidays) is necessary to fulfill your orders from the moment they are placed.
2.2 All YoloMeals orders placed after 12.00pm on Mondays through Fridays will be processed on the next business day.
2.3 In reference to 2.1, all YoloMeals orders placed after 12.00pm on Fridays will have the following Tuesday as the earliest delivery date available .
Delivery Day
Cut-Off Time at 12.00 PM
Monday
Friday
the week before
Tuesday
Saturday
the week before
Wednesday
Monday
same week
Thursday
Tuesday
same week
Friday
Wednesday
same week
*In the event that the cut-off day coincides with a Public Holiday, it shall be adjusted to the preceding business day.
3.1 Yes, you may select your delivery date and delivery time slot at the checkout page.
* Please take note of the cutoff time and earliest delivery date available (dates that are not available are greyed out).
1.1 Thaw meals in the refrigerator overnight/ at the start of your day or use the 'defrost' setting on a microwave.
1.2 If you have kept your products chilled, you can warm it up with a microwave on High for a duration of 3 minutes. If your product is frozen, we recommend warming it up for 8-10 minutes. * Please ensure to remove the plastic lid before heating the meal.
1.3 For more information, please refer to our Food Care page.
2.1 If the meals are kept chilled in the fridge, they may last up to 5 days. However, if kept frozen in the freezer, they may last up to 2-3 months. Shelf life depends on proper storage conditions.
* Please check the individual labels for storage instructions.
3.1 No. We do not cater to customized orders for Full Menu, Bundle Packs, 7-Day Meal Plan & YoloKids.
1.1 No. You may select your preferred delivery time slot for delivery anytime between 8.00 am to 1.00 pm OR anytime between 2.00 pm to 6.00 pm ONLY.
1.2 We cannot commit to a specific delivery time request. We can however, inform our delivery partner to try and deliver as close to your preferred time. This will be subject to their delivery routes on the day of delivery and will be on best effort basis only.
Delivery will be made only on Weekdays (excluding weekends & public holidays) on your selected delivery time slot anytime between 8.00 am to 1.00 pm or between 2.00 pm to 6.00 pm.
2.1 Yes, please notify via email/ WhatsApp or the Contact Form at least 2 (two) working days before your delivery date and before the cut off time of 12.00pm.
2.2 Strictly no changes are allowed after the cut off time and NO REFUNDS will be given for any cancellations or changes after the cut off time.
3.1 Deliveries outside Klang Valley may take an additional 1-3 business days from your selected delivery date, anytime between 10am-8pm (actual delivery time depends on route set, weather and traffic conditions on the delivery day)
3.2 While we do not provide specific ETA or tracking details. Our Cold-chain delivery agent (XTRA) will contact you via the phone number provided during the purchase process to update you once the item is out for delivery
YOLOPLANS (Fresh Meal Plan) *CHILLED*
YOLOPLAN meals will be delivered to you chilled according to your scheduled delivery dates. It is recommended to consume the meals on the day of delivery for optimal freshness. For more detailed information regarding food care, please click here
1.1 Once you have placed your YOLOPLAN order, you will receive an Order Confirmation Email (Invoice) with all the details about your order.
1.2 Please ensure to submit your delivery schedule and take note of our order processing time.
1.3 To schedule your meals, please follow the steps below:
1. Visit our website 2. Sign into your YoloFoods account, 3. Click on the profile icon on the top right; and 4. Click on “Subscriptions and Deliveries”
If you did not receive an order confirmation email, please reach out to us via call, email, our contact form or WhatsApp. We will check on the order status and advise you accordingly.
2.1 A processing time of two (2) business days (excluding weekends and public holidays) is necessary to fulfill your orders from the moment they are placed.
2.2 All YoloPlans orders placed after 12.00pm on Mondays through Fridays will be processed on the next business day.
2.3 In reference to 2.1, all YoloMeals orders placed after 12.00pm on Fridays will have the following Tuesday as the earliest delivery date available.
Delivery Day
Cut-Off Time at 12.00 PM
Monday
Friday
the week before
Tuesday
Saturday
the week before
Wednesday
Monday
same week
Thursday
Tuesday
same week
Friday
Wednesday
same week
*In the event that the cut-off day coincides with a Public Holiday, it shall be adjusted to the preceding business day.
• 5 day Meal Plan - 2 weeks from the first delivery date
• 10 day Meal Plan - 4 weeks from the first delivery date.
• 30 day Meal Plan - 10 weeks from the first delivery date.
**You are free to select any weekday for delivery (except on Public Holidays) of your meal plan within the validity period above, it doesn’t necessarily have to be consecutive days.
1.1 Other than salads, you can warm it up in the microwave for a duration of 2 minutes, then stir to ensure even heating and reheat for another 2 minutes, if needed.
1.2 For more information, you may refer to our FOOD CARE page
2.1 Yes, We do offer added flexibility on Dietary Restrictions for Meal Plans. Though we do not cater to customized orders for YOLO Meal Plan based on your macros, or multiple food items you do not want to eat.
We can accept the following requests • No Beef • No Lamb • No Spicy Food • No Dairy • No Nuts • No Indian Spices - • No Green Peas • No Tofu • No Tempeh • No Seafood (Fish, Prawns, Squids) • Change rice to Quinoa/ Cauliflower Rice / Brown Rice - selection will be based on availability
Notes: • Please take note that certain ingredients are integral to the dish and we will be unable to remove them such as onion and garlic. • Please take note that we are not able to cater towards Gluten-Free dietary options in our Meals. • In order to meet your dietary requirements, your meal may be replaced with another meal which may not be on the day’s menu. The replacement will be subject to availability. • We are unable to accommodate requests for excluding chicken from meals that contain it as a foundational component. We do, however, offer the option to substitute the protein while retaining the base of the meal. Alternatively, we can arrange for a complete replacement of the meal.
3.1 We do not cater to customized orders for YOLOPLANS based on your macros, or multiple food items you do not want to eat. The meals are fixed based on our bi-weekly curated menu.
3.2 For any customizations, if any, will be limited to dietary restrictions only. We do not accept orders for YOLO Meal Plan based on specific macros, or multiple food items you do not want to eat.
• FULL-DAY YOLOPLANS:
You will receive your food anytime between 8.00am - 1.00pm OR 2.00pm - 6.00pm (depending on your delivery time selection) at the address provided.
2.1 No. You may select your preferred delivery time slot for delivery anytime between 8.00 am to 1.00 pm OR anytime between 2.00 pm to 6.00 pm ONLY.
2.2 We cannot commit to a specific delivery time request. We can however, inform our delivery partner to try and deliver as close to your preferred time. This will be subject to their delivery routes on the day of delivery and will be on best effort basis only.
3.1 Yes, please notify via email/ WhatsApp or the Contact Form at least 2 (two) working days before your delivery date and before the cut off time of 12.00pm.
3.2 Strictly no changes are allowed after the cut off time and NO REFUNDS will be given for any cancellations or changes after the cut off time.
YOLOCOINS & REWARDS
1.1 YoloCoins serves as your points or rewards whenever you purchase or share your referral link to your friends!
2.1 When someone purchases a meal using your link you will receive 10% off net sales in YoloCoins. For example, if they purchase a 30-day plan worth RM1000, you get RM100 worth of YoloCoins to spend on our products… Almost a week worth of food!
3.1 Easy! Just head on over to your profile page and click “REWARDS” you will see your total coins there! You may also check your YoloCoins balance upon checkout.
4.1 Upon checkout click “redeem with YoloCoins”, use the scroll bar to select the amount of YoloCoins you want to apply. By default, the check box is already ticked.
5.1 Yes, YoloCoins can be used to purchase sitewide for all YoloFoods products only.
6.1 None at all, you can always use your earned YoloCoins to receive a rebate off your total order (excluding shipping fees).
DELIVERY POLICY
• Please ensure that you are available and contactable to receive your order at the specified delivery address. If you will not be at the address, please provide us specific instructions on where to leave the meals.
• If there is no one available at the delivery address, our delivery partners will wait for a maximum of 5 minutes while making an attempt to reach you based on the information given when you placed your order.
• In the event that there is no response from your end, by default the delivery partner will leave your meal(s) at your doorstep (considering that there is a safe place to leave the meals) and will proceed with the next delivery as to not disrupt our deliveries for other customers. Should this happen, we will not be liable for any spoilage of our meals.
• By placing an order with us, you agree to authorise our delivery partners to place your meal(s) at your delivery address (considering that there is a safe place to leave the meals) in the case where no one is available or are uncontactable to receive the meal(s).
• In the case where your meals are being left at the delivery address, we strongly suggest that you retrieve them at the soonest and store it accordingly.
• In the event that our delivery partners are unable to deliver due to: (i) no one is there to receive the delivery
(ii) no security personnel to receive the meal or refusal to accept the delivery
(iii) the wrong address provided
Meals will not be returned to our kitchen nor will we retrieve the meals from the wrong address that you provided and re-deliver it. Your order will be forfeited. To prevent this situation, we kindly ask that you ensure prior arrangements are made accordingly.
Deliveries outside Klang Valley may take an additional 1-3 business days from your selected delivery date, anytime between 10am-8pm (actual delivery time depends on route set, weather and traffic conditions on the delivery day).
While we do not provide specific ETA or tracking details. Our Cold-chain delivery agent (XTRA) will contact you via the phone number provided during the purchase process to update you once the item is out for delivery
CANCELLATION, CHANGES & REFUND POLICY
• Cancellations or changes for orders (YoloPlans and YoloMeals and other products) must be made at least 2 working days before your delivery date. The cut-off time for changes or cancellations, please refer to the table below:
Delivery Day
Cut-Off Time at 12.00 PM
Monday
Friday
the week before
Tuesday
Saturday
the week before
Wednesday
Monday
same week
Thursday
Tuesday
same week
Friday
Wednesday
same week
* If the cut-off day falls on a Public Holiday, the cut-off day will fall on the previous business day. • All items purchased are Non-Refundable
• NO CANCELLATIONS or CHANGES are allowed after the cut off time and NO REFUNDS will be given after the cut off time.
• Changes mentioned above refers to Add-Ons, Dietary Restrictions, Delivery Address, Date & Time.
• YoloFoods reserves the right to cancel any order at any time at our discretion, within reason. Full refund will be given if the orders are cancelled by YoloFoods. Refunds, Late or Missing Refunds (if applicable) • Our default refund method will be via YoloCoins.
• In the event that refunds are back to the original payment method, please be informed that the normal bank processing time applies for all refunds. This may take anytime within 5-10 working days from the date your refund was processed by YoloFoods.
• If you have yet to receive the refunds after the mentioned time frame, please reach out to us with a screenshot of your bank statement to show that no refunds were received.
• Alternatively, you may also provide us with an official email from your bank stating that the refund was not received.
• You may contact us via email at: order@yolofoods.my or WhatsApp Exchanges (if applicable) • Should there be any discrepancy of meals or items delivered and the customer wishes for an exchange or refund, please notify us within 48 hours upon receiving the meals or items. We will investigate and revert accordingly. Any request after 48 hours will not be entertained.
